DocuWrx worked to create an end-to-end solution that took on all daily operations down to the valet service with the ability to operate the solution on a mobile device:
- Reservations and Booking
- Smart Resource Scheduling and Allocation
- Inventory Management
- Point of Sale Payments (with automatically calculated tax rates, and types)
- Marketing and Guest Relations
As the solution was all-encompassing, the effects are also extensive. The powerful accounting system handles all three arms of business. With complicated sales, service and tax categories, it could be a pain to try to calculate, let alone put it together for a big-picture perspective. Each aspect of the business can operate independently or as integrated as needed. Reporting is also vital, so the solution was developed to automatically send reports containing selected information on a set frequency. Manually-run reports can be generated and viewed at any time, displaying preferred types of information with an impressive level of detail. The complicated tasks can now be completed in minutes.
With all the comings and goings of guests, the hotel needed to update its online booking system. At the time, a guest would submit their reservation request information, which would then be converted to an email, which would then be converted to a manually-entered form. DocuWrx rebuilt a portion of the website, cut out the middle steps, and made it so when an online reservation comes in, the guest’s information is automatically loaded into the solution. A guest’s entire stay can be scheduled in the solution.
Of course, with the Mansion being the venue of choice for many events, they needed the ability to schedule resources and equipment. Today there is no more worry about being 20 chairs short for a wedding. With a grid-view schedule, equipment and personnel allocation can be planned in advance to avoid any last minute disasters.
As nearly every item is for sale from the bed, to a piece of art, the rooms are ever-changing, and the hotel needed an efficient way to keep track of inventory. Each item can be cataloged and entered into the Mansion’s solution, complete with pricing. Knowing the location and price of an item within a database makes rearranging a room and sales orders an easy task. The solution also has the capability of creating QR coded labels for each piece, that can be scanned for easy identification, description and pricing.
What is the use of selling goods and services without an integrated point of sale (POS) system? DocuWrx’s solution is able to handle all types of transactions, from cash and credit card payments, to billing. Without needing any special equipment, taxes and totals are automatically calculated and input into the integrated accounting system. No more struggling to piece together three different types of transactions into one big ledger.
Of course, the most important part of being in the hospitality industry, is to make sure a guest is satisfied in a memorable way. Part of the Mansion on O Street’s solution, is the ability to email future, current, and past guests. Using their contact database, the solution can automatically send information, confirmations, satisfaction surveys, and thank you letters with pre-made templates. From welcoming new guests to thanking repeat guests for their business, they can maintain contact with their clientele. The Mansion on O Street’s solution developed by DocuWrx takes care of the hard, complicated, and tedious tasks, so that its staff can do what it does best: Catering to their guests.